Register a Formal Complaint
The Fred Hollows Foundation takes all complaints seriously. If you would like to raise a concern, you can do so by using any of the methods below, including whistleblower/speak up complaints. Our policy and procedure regarding complaints can be found here.
If you have other feedback or questions that aren't a complaint, please visit the Contact Us page.
Please note if you do not provide us with your contact details, we will not be able to request more information and/or provide you with updates on the progress of your complaint and resolution.
Write to us
Please address your letter to “The Complaints Officer.”
You can send your letter by:
E-mail: complaints@hollows.org
Whistleblower/Speak Up: speak-up@hollows.org
Fax: +61 2 8741 1999
Post: The Fred Hollows Foundation, Locked Bag 5021, Alexandria NSW 2015
UAE Office
Email: uaeinfo@hollows.org
Address:
Office No. 315 and 316
International Humanitarian City
Dubai, UAE
Call us
Please phone us on +61 2 8741 1900. Our phone lines are open Monday to Friday 9.00 am to 5.00 pm (AEST).
Outside of these hours you can leave a message noting the nature of the complaint, your name and a contact number. In most circumstances, we will return your call the next business day.
For Whistleblower/Speak Up, please phone us on +61 2 8741 1900, or phone/text us on +61 418 814 609 and ask to speak with the Whistleblower Protection Officer or request a call back.
What happens next?
We will acknowledge receipt of your complaint as soon as possible. Typically, this happens within five business days.
Most complaints will be sent a full response and outcome within thirty business days from date of receipt.
For more serious or complex situations we may need more time to investigate. If your complaint takes longer to resolve than the thirty business days, we will explain the delay and keep you regularly updated.
If you feel we have not fairly resolved your complaint, you can contact our global office by emailing complaints@hollows.org, or by calling +61 2 8741 1900.
You can also access a PDF copy of the The Foundation’s Speak-Up Policy.
If you have a whistleblower / speak-up complaint our policy and procedure are available here.
