What happens next?
We will acknowledge receipt of your complaint as soon as possible. Typically, this happens within five business days.
Most complaints will be sent a full response and outcome within thirty business days from date of receipt.
For more serious or complex situations we may need more time to investigate. If your complaint takes longer to resolve than the thirty business days, we will explain the delay and keep you regularly updated.
If you feel we have not fairly resolved your complaint, you can contact our global office by emailing complaints@hollows.org, or by calling +61 2 8741 1900.
